سياسة الاسترجاع

Return and Cancellation Policy

Customer satisfaction is important to us. You can request a refund within 30 days of receiving your order.

Order Cancellation

Orders placed can be canceled free of charge within 2-4 hours after the order is created.

Since orders are typically prepared within 2-3 hours, cancellation requests submitted after this period cannot be accepted.

Refund terms

The product to be returned must be:

Unused and unworn,

Shipped with the original packaging and labels,

It must be submitted along with the purchase receipt or order number.

To submit a return request, you must send an email to info.themarinore@gmail.com.

Returns sent without prior approval will not be accepted.

Return Shipping Fee

If the product is not defective, damaged, or shipped incorrectly, the return shipping fee belongs to the customer.

The shipping fees for the initial shipment (if any) are non-refundable.

After the return is approved, the necessary address and shipping information will be shared via email.

Orders Not Received

In case the customer does not receive the shipment or does not collect it from the shipping company:

All shipping costs incurred belong to the customer.

These costs will be deducted from the refund amount.

If shipping costs exceed the product price, no refund will be issued.

Defective or Damaged Products

If the product is damaged, defective, or shipped incorrectly, please contact us immediately. In these cases, return or exchange shipping fees will be covered by us.

Non-Refundable Products

Returns are not accepted for the following products:

Custom-made products

Hygiene and personal care products

Discounted products

Gift cards

Perishable products

Return address

The approved returns should be sent to our operation center. The return address and shipping instructions will be shared by e-mail after your request has been approved.

payback

After the returned product reaches us and is checked:

If the refund is approved, the fee will be refunded within 10 business days via the payment method used.

Due to banks' processing times, it may take additional time for the funds to reflect in your account.

For any questions: info.themarinore@gmail.com