Refund policy

Return policy

We have a 14-day return policy, Yani, ürünü satın aldıktan sonra 30 gün içinde iade talebinde bulunabilirsiniz.receiving the product .

To be eligible for a return, the item must be in the same condition as when you received it; that is, unworn or unused, with tags still attached and in its original packaging. You will also need your receipt or proof of purchase.

To initiate the return process, please contact us at info.railors@gmail.com.
Returns sent without prior approval will not be accepted .

If your return request is approved, return instructions and the return address will be sent to you via email.

Return Shipping Fees

Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges (if any) are non-refundable.

Undelivered or Rejected Shipments

If the customer refuses delivery or does not collect the shipment from the shipping company, the order will be returned to us.

In situations like these:

  • The customer İade kargo ücretleri de dahil olmak üzere tüm kargo masraflarından sorumlu olacaktır .

  • These shipping costs will be deducted from the refund amount .

  • If the total shipping cost exceeds the value of the product, no refund will be given .

Refusing to accept delivery does not constitute a valid return request under our return policy.

Return Address

All approved returns must be sent to our operations center in China .

Once your return request is approved, return instructions and the complete return address will be sent to you via email.

We strongly recommend using a trackable shipping method. We are not responsible for lost or delayed return shipments.

[Delivery Address] Room 203, Building 3, No. 8 Xingxing Road, Xingqiao District, Linping County, Hangzhou, Zhejiang Province
[Postal Code]: 311100

 

Please email the tracking number of the items you are returning to this address: info.railors@gmail.com

Packaging Declaration

To reduce shipping costs and environmental impact, our products are shipped in secure shipping bags instead of boxes.

Returns due to packaging differences or missing boxes will not be accepted, provided the product itself is in acceptable condition.

Damaged, Defective, or Incorrect Products

Please check your order upon delivery and contact us immediately if any of the following occur:

  • The product is defective.

  • The product is damaged.

  • You ordered the wrong product.

In these cases, we will cover all return or exchange shipping costs.

Exceptions / Non-returnable Items

We do not accept returns for the following products:

  • Perishable goods (food, flowers, plants)

  • Special or personalized products

  • Personal care or hygiene products

  • Dangerous substances, flammable liquids or gases

  • Discounted products or gift cards

Stock exchanges

We do not offer direct exchanges.
To receive a different product, please return the original product (if you are eligible for a return) and place a new order.

European Union 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel your purchase within 14 days of delivery without giving any reason.

To exercise this right:

  • The product must be unused, unworn, and in its original packaging.

  • Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer.

Refunds will be processed once the returned product has been received and inspected.


Return process completed.

Submitting a return request within the stated return period (30 days of delivery) does not guarantee an unlimited return right.

Once the return request is approved, the customer Ürünü, müşteri hizmetleri ekibimiz tarafından verilen talimatları izleyerek, makul bir süre içinde iade etmeniz gerekmektedir .

If the customer delays the return process, fails to ship the product within a reasonable time, or otherwise prolongs the process, İade süresi içinde ilk talep yapılmış olsa bile, para iadesi hakkı kaybedilir .

Refunds

Once we receive and inspect the item you returned, we will inform you whether your refund request has been approved.

If approved:

  • Refunds will be processed to the original payment method within 10 business days.

  • Banks and card issuers may need additional time to process the refund.

If more than 7 business days have passed since the approval date, please contact us at info.railors@gmail.com..